18:00:01 <nirik> #startmeeting IRC Support SIG (2013-04-04) 18:00:01 <zodbot> Meeting started Thu Apr 4 18:00:01 2013 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot. 18:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic. 18:00:01 <nirik> #meetingname irc-support-sig 18:00:01 <nirik> #topic init process 18:00:01 <zodbot> The meeting name has been set to 'irc-support-sig' 18:00:13 * StillBob 18:00:19 * DiscordianUK is 18:02:14 <nirik> ok, I guess lets go ahead and dive in. 18:02:18 * maayke is here 18:02:24 * oddshocks waves 18:02:38 * nirik notes this is the irc support sig meeting, infra is in about an hour. 18:02:47 <nirik> despite the fact that I run them both. :) 18:02:57 <oddshocks> cool :) 18:03:16 <nirik> #topic Week in review 18:03:22 <StillBob> The Fedora™ Board meeting is in #fedora-meeting-1 18:03:36 <nirik> anyone have items from the past few weeks to note? any common issues or things people are hitting? 18:04:11 <jerzyr> hi 18:04:12 <DiscordianUK> Yes I see lots of folks wanting gnome 3.8 18:04:15 <nirik> I'd like to note again that for people having problems with the f18 installer, you should point them at https://fedoraproject.org/wiki/Anaconda/NewInstaller as it has a good overview of things, especially the storage area. 18:04:32 <DiscordianUK> which won't be till f19 18:04:34 <nirik> DiscordianUK: yeah, unfortunately I don't know of a side repo with it for f18. 18:04:51 <DiscordianUK> Likewise 18:05:24 <nirik> well, we can keep eyes out for it. ;) 18:05:30 <nirik> anything else to note? 18:05:33 * DiscordianUK nods 18:06:31 <nirik> ok, lets go on to tickets? 18:06:36 <nirik> #topic #140 failed to address a response to a user's question, then attacked the user 18:06:55 <nirik> https://fedorahosted.org/irc-support-sig/ticket/140 18:07:12 <nirik> I don't know what we can learn from this one. The user was answered by many people. 18:07:22 <nirik> no one really seemed to be attacked to me. 18:07:49 <nirik> I guess one thing is the comment about engrish. 18:08:01 <nirik> we should avoid that kind of thing. 18:08:04 <dan408> ssdd? 18:08:05 <dan408> ;p 18:08:06 <DiscordianUK> I don't think the OP was attacked 18:08:31 <StillBob> The user did not get the answer they wanted so the system is broken. 18:08:37 <DiscordianUK> He is very young and seeking attention in my opinion 18:09:19 <nirik> sure, so, lets close this with a thanks for the feedback and all try and avoid engrish like comments... 18:09:27 * DiscordianUK nods about the engrish thing 18:10:04 <nirik> shall we move on? 18:10:12 <DiscordianUK> Yes 18:10:18 <nirik> the next ticket was filed earlier this week, shall we look at it now, or wait for next meeting? 18:10:32 <StillBob> Lets just deal with it now... 18:10:44 <DiscordianUK> let's do that 18:11:02 <StillBob> Technically it should wait a week but I don't see a practical reason to do so. 18:11:28 <nirik> yeah. 18:11:34 <nirik> #topic #141 Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC 18:11:43 <nirik> https://fedorahosted.org/irc-support-sig/ticket/141 18:11:51 <nirik> I added my thoughts to the ticket earlier. 18:11:56 <StillBob> AS did I 18:12:21 <nirik> anyhow, I think this is an unfortunate case of a user who gets very mad very quickly... 18:12:28 <nirik> over not much 18:12:51 <StillBob> The user has a history going back several years with preconceived opinions of Fedora™ and the Fedora™ Community 18:12:54 <DiscordianUK> I agree with you on this nirik 18:13:21 <nirik> I suggested they try other support channels as well... but they say that they hate all fedora support, so not sure if they will do so. 18:13:52 <DiscordianUK> There is little we can do about other channels 18:14:00 <nirik> so, I would say close with thanks for the feedback, try other support channels, do try and relax some. 18:14:09 <kk4ewt> +! 18:14:11 <kk4ewt> ! 18:14:11 <DiscordianUK> +1 18:14:13 <kk4ewt> !1 18:14:14 <nirik> right, my point is that they are tarring everything with the same brush 18:14:45 <nirik> there's not much overlap between irc and mailing list support, but yet they find them both horrible? perhaps it's something other than the support means. 18:14:47 <StillBob> Yup... thanks for shopping... 18:14:48 <nirik> ke4qqq: ? 18:15:34 <StillBob> nirik: I think kk4ewt was trying to say "+1" to close it and move on 18:15:42 <kk4ewt> yep 18:15:45 <nirik> ah, ok. ;) 18:15:50 <nirik> #topic Open Floor 18:15:59 <nirik> any items for open floor ? suggestions? 18:16:12 <StillBob> The Fedora™ Board meeting is in #fedora-meeting-1 18:16:19 <DiscordianUK> I have nothing 18:17:07 <nirik> ok, will close out in about a minute if nothing else. 18:17:56 <nirik> oh, would someone like to close tickets? if not, I can do it later. 18:18:07 <StillBob> Sure, I can do it... 18:18:18 <nirik> cool. thank you. 18:18:24 * StillBob will try to be as polite and nice as possible... 18:18:30 <StillBob> ;) 18:18:31 <jerzyr> :) 18:18:36 <nirik> StillBob: good luck. ;) 18:18:41 <nirik> thanks for coming everyone! 18:18:46 <nirik> #endmeeting