18:00:08 <nirik> #startmeeting IRC Support SIG (2013-04-11)
18:00:08 <zodbot> Meeting started Thu Apr 11 18:00:08 2013 UTC.  The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
18:00:08 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
18:00:09 <nirik> #meetingname irc-support-sig
18:00:09 <nirik> #topic init process
18:00:09 <zodbot> The meeting name has been set to 'irc-support-sig'
18:00:19 <rbergeron> Guys: I'm going to point everyone towards #fedora-meeting-2 it looks like, for the Board Meeting
18:00:24 <rbergeron> FYI
18:00:32 <nirik> oh yeah, so many meetings.
18:00:42 <nirik> we will probibly be pretty quick
18:01:38 <nirik> or very quick if I am the only one. ;)
18:01:43 <nirik> oh DiscordianUK is here too. cool.
18:01:44 <DiscordianUK> Hello sorry I'm late
18:01:49 <frankly3d> me too
18:02:13 * StillBob 
18:02:42 <nirik> no worries.
18:02:55 * Southern_Gentlem 
18:02:58 <nirik> frankly3d: this is the irc support sig meeting. If you want the infra meeting it's an hour in this same channel. ;)
18:03:05 <nirik> #topic Week in review
18:03:10 <DiscordianUK> I think we are quorate
18:03:14 <frankly3d> ok,
18:03:24 <nirik> anything folks would like to note about the last week? common problems or issues users are hitting?
18:03:42 <StillBob> Nothing fancy
18:04:13 <DiscordianUK> Generally f18 just works
18:04:17 <nirik> yeah, I've not noticed any particular theme in the last week
18:04:46 <StillBob> BUS!
18:05:04 <Southern_Gentlem> ??
18:05:04 <nirik> magic bus?
18:05:06 <DiscordianUK> Lots of people have angst about impeding 19
18:05:20 <DiscordianUK> which is all I see
18:05:33 <Southern_Gentlem> DiscordianUK, well there was against f18
18:05:44 <Southern_Gentlem> tickets ?
18:05:56 <nirik> yeah, we have 1 ticket:
18:05:58 <nirik> #topic ticket #142 absusive user
18:06:06 <DiscordianUK> we have a ticket I think
18:06:18 <nirik> https://fedorahosted.org/irc-support-sig/ticket/142
18:06:42 <nirik> so, I get the feeling this user might have a language barrier. Did anyone inquire what their native lang is?
18:07:02 <DiscordianUK> The user mentionned therein was abusive
18:07:13 <nirik> additionally, I haven't seen them around in a few days.
18:07:24 <DiscordianUK> and sexist and the other stuf
18:07:35 <Southern_Gentlem> said problem was notified of said ticket
18:07:42 <DiscordianUK> they seem to have left
18:07:53 <StillBob> their response was "foff"
18:08:49 <DiscordianUK> I suggest no action is needed now
18:08:53 <nirik> personally, I'd propose they just be handled as normal if they come back. With possibly a quicker response...
18:08:53 <Southern_Gentlem> at this point i think we thank the person for the report and keep the ticket open for a couple of weeks to observe is behavior continues
18:09:00 <StillBob> They are using a Pakistani IP
18:09:46 <StillBob> Last we we had a ticket because someone reacted too quickly, this week not quick enough...
18:09:53 <DiscordianUK> That isn't a contraband IP
18:09:59 <nirik> yeah, it's a hard balance.
18:09:59 <StillBob> Can't have one with out the other
18:10:04 <StillBob> without
18:10:28 <DiscordianUK> i say wait and watch
18:10:38 <nirik> yeah, same here.
18:10:52 <nirik> shall we close the ticket? or leave it open?
18:10:56 <nirik> we can always reopen it.
18:10:59 <StillBob> That is agreeable to me
18:11:02 <Southern_Gentlem> i think the said user has had the 15min timeout
18:11:08 <StillBob> leave it open for 2 weeks
18:11:20 <DiscordianUK> so it will escalate
18:11:22 <DiscordianUK> open
18:11:30 <StillBob> If nothing negative happens, we can close it
18:11:39 <DiscordianUK> +1 sir
18:11:45 <StillBob> if you have to manage the user... note the ticket
18:11:45 <Southern_Gentlem> +1
18:11:47 <nirik> sure, wfm
18:12:07 <nirik> #topic Open Floor
18:12:13 <nirik> Any items for open floor?
18:12:18 <StillBob> that way we can keep track of "where" they are at on our system
18:12:19 <DiscordianUK> I have nothing
18:12:37 <nirik> StillBob: yeah
18:13:27 <nirik> ok, if nothing else will close out in a minute then.
18:14:31 <nirik> ok, thanks for coming everyone.
18:14:33 <nirik> #endmeeting