16:00:01 #startmeeting IRC Support SIG (2010-09-16) 16:00:01 Meeting started Thu Sep 16 16:00:01 2010 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot. 16:00:01 Useful Commands: #action #agreed #halp #info #idea #link #topic. 16:00:01 #meetingname irc-support-sig 16:00:01 The meeting name has been set to 'irc-support-sig' 16:00:01 #topic init process 16:00:20 bacon 16:00:46 * dcr226 puts an apple on nirik's desk 16:01:04 * hicham arrests dcr226 for bribing 16:01:08 who all is around? 16:01:14 16:01:17 * thomasj 16:01:18 bacon 16:01:38 agenda is at http://lists.fedoraproject.org/pipermail/irc-support-sig/2010-September/000078.html 16:02:07 ok, lets go ahead and get going then... 16:02:12 * EvilBob 16:02:18 #topic Week in review 16:02:18 http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html 16:03:05 4 kicks since last week... 2 for paste flooding... 1 for "bad words" 16:03:24 16:03:32 2+1 = 4? 16:03:49 1 for "other" 16:03:55 * gholms assumes the reason is classified 16:04:00 plarsen, think for a couple more seconds before hitting enter ;-) 16:04:02 * dcr226 runs 16:04:04 the other one was operator action. Someone threatening to leave for about 15min and not doing so and being disruptive. ;) 16:04:23 belligerent and disruptive 16:04:26 otherwise a pretty typical week. 16:04:29 * plarsen remembers 16:04:43 lowering the boundaries of $off_topic conversations on #fedora seems to be working well. the general atmosphere is better imo 16:04:46 I cleared the banlist in -social 16:04:52 with Southern_Gentlem's help 16:05:05 EvilBob: cool. Any ill effects noted? or everythings been fine? 16:05:16 nirik: it's all god sofar 16:05:18 good 16:05:23 cool. 16:05:57 ok, anything else for week in review? 16:06:11 in -social if you have to ban, please use the bot 16:06:20 it helps keep the list clear 16:06:24 EOF 16:06:29 how many people actually have botops on -social? 16:06:34 ooc 16:06:46 nvm, not important 16:06:48 EvilBob: sounds good. I would suggest the same for fedora. ;) 16:06:48 dcr226: nearly everyone that is a 3fedora op should 16:07:00 I'm not 16:07:03 dcr226: plus a couple more 16:07:05 * nirik would have to look. 16:07:31 we can check it out of band 16:07:57 yeah. 16:08:02 #topic Open Feedback tickets 16:08:02 https://fedorahosted.org/irc-support-sig/report/1 16:08:08 So, we have some support tickets. 16:08:11 * Southern_Gentlem here 16:08:20 * EvilBob cheers 16:08:23 I figured we would look at them here in the meeting and close out ones as we learn from them. 16:08:28 * zcat peeks in 16:08:57 .title https://fedorahosted.org/irc-support-sig/ticket/1 16:08:58 nirik: #1 (Kudos to dcr226 on #fedora on freenode) - irc-support-sig - Trac 16:09:12 * plarsen kudos to dcr226 ! 16:09:14 so, good work dcr226. ;) 16:09:24 anything we should note here? or thank them for feedback and close? 16:09:24 thanks :) 16:09:33 nod and close 16:09:42 * dcr226 notes both Khaytsus and DiscordianUK are mentioned 16:09:56 #action Thank for feedback and close out. 16:09:56 pat on the back for all concerned 16:10:03 .title https://fedorahosted.org/irc-support-sig/ticket/4 16:10:04 nirik: #4 (Having issue with NFS service at booting nor manual starts.) - irc-support-sig - Trac 16:10:20 4/5 is the same one? 16:10:22 this and ticket 5 are odd 16:10:31 the logs are kinda hard to read in the ticket. 16:10:34 big long log post 16:10:40 We should not have logs pasted in like this? 16:10:53 I think we should ask to fpaste the logs 16:10:56 yeah, 4 and 5 look like dups 16:10:57 If needed, attach them instead of a paste? 16:10:57 no point trying to figure it, it was a network-not-started issue 16:11:05 EvilBob: but those expire... 16:11:13 nirik: not really 16:11:20 I thought they did. 16:11:27 nirik: they just need a captcha to view 16:11:29 nirik, they require captcha 16:11:35 You can get it back with a captcha 16:11:38 nirik, unless it was spam and was removed. 16:11:38 man.. 16:11:47 they stay forever? 16:11:49 thomasj: ;^) 16:11:52 :) 16:11:54 nirik, effectively 16:11:54 couldn't #5 be taken away since it's a duplicate? 16:12:02 looks like a dup 16:12:02 I thought it was capcha after a while, then wiped after some weeks/days. 16:12:07 plarsen: yep. 16:12:10 ftr, sometimes - if you use dhcp and a nfs mount, nfs fails because it hasn't got an ipaddress. so slipping a sleep 5 in the nfs start, or moving it back to like S97 or something fixes 16:12:11 nirik: they are purged oonce in a great while but only if they are very old 16:12:16 (relevant to the ticket) 16:12:23 nirik: more like months or more 16:12:30 nirik, manual purge, not auto 16:12:38 I would prefer just attaching to the ticket so it's all in one place, but I guess whatever works. 16:12:59 nirik: and in the past when we have done the manual purge... fenris02 breaks things 16:13:12 yeah, keep him away from python 16:13:14 ;-) 16:13:15 nirik: if it can be attached that is better 16:13:19 yeah. 16:13:26 nirik: just not inline 16:13:37 so, in this case, kudos to those involved, and thank reporter for feedback? 16:13:44 or is there more we can learn from this? 16:13:52 plarsen: can you adjust that in the text? 16:14:09 does trac grok
 tags?
16:14:16  EvilBob, I don't have admin rights. Even if I do, changing comments usually isn't possible.
16:14:17  I'll note that it comes out fine on the mailing list.
16:14:18  remember to throw the @feedback out there once in a while
16:14:19  nirik, thanks and close
16:14:21  see: http://lists.fedoraproject.org/pipermail/irc-support-sig/2010-September/000074.html
16:14:33  plarsen: no, in the instructions
16:14:36  I would suggest a comment that logs should be attachments.
16:14:46  plarsen, wiki-it brother
16:14:53  yeah, that sounds good. Change the template. ;)
16:14:54  hehe
16:14:55  Can do.
16:15:22  we also have:
16:15:25  while we are talking about trac
16:15:29  .title https://fedorahosted.org/irc-support-sig/ticket/2
16:15:30  nirik: #2 (Kudos to KolonelPanic on #fedora) - irc-support-sig - Trac
16:15:33  which was closed already.
16:15:37  I made a logo for the banner area
16:15:42  EvilBob: sweet.
16:15:42  http://bobjensen.com/ircsig-hosted-banner.png
16:16:02  used the original HOSTED banner and went from there
16:16:06  nice.
16:16:12  looks good
16:16:20  nirik: you have to attach and add it
16:16:21  should the trac tickets remain open until the next meeting, so they can be reviewed and congrats be handed out?
16:16:24  do we need to do anything to use that? since it has the official logo in it? or can we just put it in place?
16:16:36  kudos to KolonelPanic , nice one
16:16:36  nirik: or whoever is the admin
16:16:41  fenris02: yeah, I was thinking that would be the best process.
16:16:58  EvilBob: ok. Can do that out of band. Thanks for the logo!
16:16:59  +1 dcr226
16:17:05  nirik: if more can be added as admin, I would suggest plarsen be added to that
16:17:21  +1, keep them open until the meeting
16:17:26  not sure of the limits of trac
16:17:42 * nirik isn't either, but I think we can add whoever or however many people as admin as needed.
16:17:57  me it
16:18:06  not it
16:18:07  plarsen: would that be helpful in the work you are doing for the SIG?
16:18:27 * mock touches home base so he won't get tagged
16:18:58  i do have one last thing
16:18:59  EvilBob, it would be yes.
16:19:12  EvilBob, however, one of the first things that would be on the agenda is upgrading trac ;)
16:19:30  well that is out of our control
16:19:33  plarsen, not sure that can be done without a bucketful of hassle
16:19:36  we cannot do that currently.
16:19:46  once infrastructure moves to rhel6 we can.
16:19:54  Southern_Gentlem: shoot...
16:19:57  nirik, ok
16:20:03  would you still be willing plarsen ?
16:20:14  even with out the upgrade?
16:20:23  without
16:20:35  EvilBob, sure. Right now I'm sorta restricted to doing wiki work only. If we want to customize how the tickets are created etc. I'll need Admin rights to do so.
16:20:46  +1, admin plarsen
16:20:56  any objections to my suggestion?
16:21:00 * nirik is happy to add plarsen to any privs needed to adjust templates or the like...
16:21:08  the ambassadors list has been asking why is the the #fedora Channel requires registration to freenode, I have explained our reason for keeping it closed and it seems that the flames have died down for now
16:21:17  plarsen: you can add EvilBob's logo. ;)
16:21:28  I like the logo :)
16:21:31  So sure!
16:21:46  plarsen: and when you figure out how to do it right, let me know for my other trac instance
16:21:48  Southern_Gentlem: yeah. Shall we discuss that more in open floor? or is there more to discuss?
16:21:54  Southern_Gentlem, that has cropped up a couple of times this week in the channel, if they want it _that_ badly, enable it, and we'll send the trolling/spam logs
16:22:10  i dont see anything to discuss that was basicly FYI
16:22:12  EvilBob, well, one of the bugs in this version is having to do with having images on the "start page".
16:22:25  ok, anything further on tickets?
16:22:27  I do not think there are that many that need it
16:22:30  oops
16:22:38  #info kudos to all involved on tickets this week.
16:22:53  Would someone like to step up to go add a 'thanks for your feedback' and close the open tickets?
16:23:00  i'll do it
16:23:16  erm, actually- that doesn't look to good
16:23:32  RE: registered users, the number of visits to -unreg is dropping I think but I still disagree with changing our policy
16:23:57  don't you have a bot or an alias to do that under?
16:24:03  i have enjoyed the very low "drive-by" trollings since we required reg in #fedora
16:24:09  the only reason someone would want to not register is to hide their "identity" IMO
16:24:18  nirik, i can do that
16:24:18  Convenience?
16:24:27  thomasj: thanks!
16:24:35  #action thomasj to close out feedback tickets for us.
16:24:50  EvilBob, I was too lazy to re-register when I lost my NthDegree password for ages XD
16:24:55  EvilBob, fenris02 , totally agree - but it keeps cropping up, maybe we need to produce stats
16:25:05  MrNthDegree: Sounds like user error to me
16:25:13  ok, anything more on tickets? or shall we move to the next topic?
16:25:27  we can do a quick topic on unregistered/etc in a bit?
16:25:27  move on the rest of seem to have already
16:26:04  sorry, my bouncer went slow - torrent client killed me
16:26:12  #topic topic topic
16:26:13  What should we change the #fedora /topic to?
16:26:31  so this came up last week... was hoping for more discussion on list...
16:26:36  open floor?
16:26:37  what's wrong with the way it is now? It's short and sweet
16:26:53  I'd like to propose adding a short bit about feedback to the topic at least.
16:26:55  fenris02: lacking basic info IMO
16:26:56  Regarding the topic, is there any chance of adding a 'Feedback? [shortened link for giving feedback]' bit in the topic?
16:27:04  ha.
16:27:09  nirik, nah, @feedback works perfectly
16:27:19  MrNthDegree: it is one of the things that has been requested already
16:27:20  nirik, add it to the wiki page
16:27:26  _much_ more visibility
16:27:39  dcr226: well, that often to me sounds like tooting your own horn...
16:27:42  " Convenience?" applies to this also
16:27:49  EvilBob: Yep
16:28:12  lazy users don't want to click more than once to get to the info they want
16:28:16  nirik, maybe - although I've used it when users aren't happy
16:28:25  nirik, for the small percentage that read the /topic in the first place - that wiki page works ...
16:28:26  gholms: doen't that about sum it up?
16:28:42  I do think we should add it to the wiki page...
16:29:06  fenris02: it goes beyond those that read it initially to those that read it later or are pointed to it
16:29:20  EvilBob: Given how many people I see that want to be spoonfed I'm inclined to agree..
16:29:27  but I think a short something like "How are we doing? Feedback at https://fedorahosted.org/irc-support-sig" might be ok to add.
16:29:37  EvilBob, the /topic should be under 80chars if you want folks to read it.  any longer and it merely gets tldr
16:30:02  "most basic questions can be answered at http://fedorasolved.org/
16:30:05  "
16:30:28  fenris02: TSDR also can apply
16:30:32  heh.  if folks looked there first, #fedora-* would be mighty quiet
16:30:39  there is no info there why bother reading it?
16:30:41  ie: " Fedora 12 & 13 end-user support. Please READ: https://fedoraproject.org/wiki/Fedora_Channel_FAQ | Feedback at https://fedorahosted.org/irc-support-sig"
16:31:17 * gholms counts 151 characters
16:32:38  yeah.
16:32:49  nirik: I think that is a minimum
16:33:03 * DiscordianUK notes it will soon be F12,F13 and F14Beta support
16:33:11  I still think a link to most of the howto docs we point at can't hurt
16:33:27  https://fedoraproject.org/wiki/Fedora_Channel_FAQ#Feedback
16:34:48  #gentoo, #centos, and #ubuntu are 326, 390, and 365 characters,m respectively.  (I prefer very short topics, personally.)
16:34:55 * dcr226 still votes, put the proposed /topic up in -ops, and we'll refine/decide from there
16:35:04  Is this like a weekly debate on the topic?
16:35:06  well, or we could punt and ask more feedback on the list.
16:35:18  Lnxmad: for 2 weeks in a row... but not before. ;)
16:35:26  lol
16:35:27  Lnxmad: if you count two weeks as weekly
16:35:36  I joined last week
16:35:49  so
16:35:50  I thin all the suggestions have been covered
16:36:05  not sure whe more time on the list would prove
16:36:06  3 is a pattern.  2 is just a continuation
16:36:18  :p
16:36:40  +1 EvilBob , no-one bothered/cared last week
16:36:41  how about we do the above for a bit and see how it works? (ie if we get more feedback or complaints about the length of the topic)?
16:36:50  How do you think the users end up in the channel?
16:37:04  The topic should depend on that
16:37:25  " Fedora 12 & 13 end-user support. Please READ: https://fedoraproject.org/wiki/Fedora_Channel_FAQ | Feedback at https://fedorahosted.org/irc-support-sig | Many howto docs http://fedorasolved.org/ "
16:37:26  Lnxmad: what do you mean?
16:37:45  EvilBob, if you are going to do that, you should mention fpaste too.
16:37:46  Were they directed from somewhere
16:38:03  ^ 194 characters
16:38:06  fenris02, I actually think just @fpaste , much more effective
16:38:14  Lnxmad: You take the poll and let us know
16:38:19  :p
16:38:30  Lnxmad: because we have no stats on that
16:38:43  Lnxmad: could have been most anywhere.
16:38:54  Lnxmad: for example EVERY fedorasolved.org howto points a link to the channel
16:38:58  fenris02: then we get back to ... just one more thing...
16:39:11  If they end up here before the forums, they should be directed there to the guides
16:39:27  the forums?
16:40:22  #fedora has always avoided sending people to forums because of the crap to usable ratio
16:40:36  lol
16:40:48 * nirik guesses he's ok with EvilBob's proposal. At least to try for now, we can always adjust.
16:40:49  little of it is supportable
16:41:26  nirik, +1 ship it!
16:41:27  Yea, you're right
16:41:32  nirik, also, @fpaste ;-)
16:41:42  dcr226: we can add that easily.
16:41:44  nirik: one of the reasons I suggested that is linking to third party sites with a lot of that information has been not aloowed on the FP.o wiki
16:42:06  as such it could not be on our FAQ
16:42:41  @fpaste dcr226
16:42:41  dcr226: Please use http://fpaste.org for anything larger than a few lines. Don't paste directly to the channel or use a pastebin site with ads. Thanks.
16:42:58  :o
16:43:07  nirik, with a reference to the command, and su -c "yum install fpaste" would be perfect imo
16:43:20  ah yes, good idea.
16:43:32  anyhow, any objections to trying the longer topic for a bit?
16:43:56  no objection here
16:44:00  nope, ship, ship, ship away
16:44:49 * nirik is only seeing EvilBob and dcr226 reply... any other opinions? fenris02 ? Southern_Gentlem ?
16:44:54  @fpaste dcr226
16:44:54  dcr226: Please use http://fpaste.org for anything larger than a few lines. You can use the command line 'fpaste' command ('su -c yum install fpaste ) to install. Don't paste directly to the channel or use a pastebin site with ads. Thanks.
16:44:58  too long?
16:45:04  nah
16:45:15  its a ballache explaining it every time
16:45:16  looks perfect nirik
16:45:24  i say let's try it
16:45:28  (technical term)
16:45:33  0
16:45:57  nirik++
16:46:26  #action will try slightly longer topic for a bit and revisit next week.
16:46:37  #topic Open Floor
16:47:15  Did we want to discuss the registration/fedora-unregistered?
16:47:15  I see no compelling reason to change it at this time.
16:47:30  the only reason someone would want to not register is to hide their "identity" IMO
16:47:32  It's an easy way to make sure that people in #fedora knows how to use IRC
16:47:43 * DiscordianUK notes lots of other freenode channels require registration too
16:47:46  plarsen: "most" of the time
16:48:02  DiscordianUK: Yeah we are not alone
16:48:14  Nothing is foolproof EvilBob
16:48:35  it's been nice to cut the spammers or drive by trolls.
16:48:43  +1
16:48:47  +1
16:48:48  plarsen: the world can always find a better fool. ;)
16:48:53  *proposal* leave it for now, if -ambassadors want the stats, we open it for a week and keep a record of the trolls/spam
16:49:19  -1
16:49:23  A record of kicks, or...?
16:49:25  wait
16:49:26  If some group wants to have it changed, I am always willing to work out a scedule when they will be in the channel helping
16:49:29  + later on
16:49:31  sorry
16:49:58  dcr226,  if those ambassadors wnat to run the channel let thim come in and spend time in the channel before making recommendations
16:49:59  wait wait wait, if they want us to change it let them belly up to the bar
16:50:12  I think the discussion was from someone at a recent conference asking about it...
16:50:16  Southern_Gentlem, fair enough
16:50:25  there wasn't a heavy move to change it, just asking as to why it was that way, etc.
16:50:31 * nirik could be wrong tho
16:50:48  nirik,  yeah and the guy was bitching aobut and i was sitting beside him but he wouldnt bitch to me so i could give him an anwser
16:51:05  ah well.
16:51:05  Leave it closed and send the few ambassadors who wants it open to #defocus to get a taste ;)
16:51:16  Anything else for open floor? or shall we close up for now?
16:51:18  thomasj, good point
16:51:24  I am sure i can find a time card system and a bot to track their channel activity helping
16:51:57  EvilBob, i know how much ime this person had spent in #fedora before OLF
16:52:35  since OLF about 4 hours
16:52:59  I think we move on until the next request
16:53:09  at that time we can deny it again
16:53:34 * dcr226 chuckles
16:53:39  :)
16:53:48  anyhow, will close out the meeting in a minute if nothing else...
16:54:00  erm, hi guys :)
16:54:10  nirik, as the support sig, why don't we package a irc-how-to and get it included
16:54:13  eventually learn that we are in denial
16:54:19  fwiw, +1 to keep irc registration
16:54:19  EvilBob: It's not just a river
16:54:29  +1 on +r
16:54:30 * mock was catching up reading
16:54:30  Khaytsus: Exactly
16:54:41  +1 +r
16:54:41 * vwbusguy- <-- here
16:54:47  dcr226: I don't know that a package would make sense, but the 'how to use irc' doc could use lots of love.
16:54:55  can we wrap this thing up?
16:55:08  https://fedoraproject.org/wiki/Communicate/IRCHowTo
16:55:26  (for anyone that wants to re-write it.
16:55:31  EvilBob: I think so.
16:55:34  #endmeeting