17:00:04 <nirik> #startmeeting IRC Support SIG (2011-12-08) 17:00:04 <zodbot> Meeting started Thu Dec 8 17:00:04 2011 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot. 17:00:04 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic. 17:00:04 <nirik> #meetingname irc-support-sig 17:00:04 <nirik> #topic init process 17:00:04 <zodbot> The meeting name has been set to 'irc-support-sig' 17:00:14 <nirik> who all is around for an irc support sig meeting? 17:00:19 * N3LRX 17:00:28 * nirik is gonna go grab a cup of coffee... back in a min. 17:04:17 <nirik> ok, shall we get started? 17:04:23 <nirik> #topic Week in review 17:04:23 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html 17:05:07 <nirik> anything anyone wants to point out from the last week? 17:05:18 <nirik> pretty busy it's seemed lately. 17:06:46 <EvilBob> Same old Same 17:06:48 * nirik listens to the crickets. 17:07:08 <nirik> #topic Tickets 17:07:08 <nirik> https://fedorahosted.org/irc-support-sig/report/1 17:07:10 * jsmith has nothing new to add 17:07:15 <nirik> we have 2 tickets this week: 17:07:25 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/88 17:07:28 <zodbot> nirik: #88 (User Psi-Jack helping to track an installer bug) - irc-support-sig - Trac 17:07:39 <EvilBob> that is old 17:07:40 <nirik> oh, thats old 17:07:46 * nirik failed closing it. 17:08:05 <nirik> ok, we have 1 ticket then. ;) 17:08:09 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/92 17:08:10 <zodbot> nirik: #92 (abstrakt is acting out) - irc-support-sig - Trac 17:08:21 <EvilBob> You will be issued a beating later 17:08:59 <nirik> ok, so this was a ticket filed on a user who was causing disruption... 17:09:00 <EvilBob> Limited interaction with the user named in the subject and they became unhinged 17:09:12 <nirik> yeah, but they have not been back since that I see. 17:09:24 <EvilBob> It was quite odd looking back on it at the time 17:09:33 <nirik> yeah, I looked at the logs... 17:09:40 <nirik> they freaked out very quickly/oddly. 17:10:16 <nirik> anyhow, I don't know that there is much to do here except perhaps try and use 'quiet' sooner? 17:10:23 * Khaytsus 17:10:33 <EvilBob> No ops were around 17:10:40 <nirik> yeah. 17:10:50 <nirik> I had stepped away to eat dinner. 17:11:03 <EvilBob> bodhi asked me about it and let me know he was filing a ticket on it. 17:12:13 <nirik> yeah. so, close and try and do better at catching this sort of thing sooner? 17:12:16 * EvilBob has been contemplating changing his nick to "heygofyourself" based on some of the users lately 17:12:32 <EvilBob> ;) 17:12:33 <nirik> I don't think that will help anything. ;) 17:12:53 <EvilBob> Yeah... doubtful 17:13:15 <nirik> #topic Revamping sig ideas/discussion 17:13:26 * nirik looks for opsec / dwebb. 17:13:46 <EvilBob> I've not seen him 17:13:47 <nirik> There was a discussion on the list recently about working on formalizing and revamping things. 17:14:01 <nirik> a very few folks responded. :( 17:14:10 <EvilBob> we didn't act on his stuff on his schedule so I imagine he is pouting 17:14:33 <Khaytsus> He wants _action_ but can't say what action..... 17:14:43 <nirik> well, I was happy to discuss some of his ideas. In fact I think formalizing/redoing things in some parts would be great. 17:14:50 * Khaytsus pictures the inflated waving arms guy by every used car lot... 17:16:22 <nirik> in any case, I think we need several people driving it forward. 17:16:25 <EvilBob> No one likes him but me and mharris so I guess it's a case of who cares anymore 17:16:37 <nirik> and I don't know that I have the time to draft things, but would be happy to look at drafts. 17:17:35 <EvilBob> Push for another week 17:18:21 <EvilBob> we need to meet next week, I assume we will be not meeting the week after people getting ready for the holiday 17:18:36 <nirik> #action Please add thoughts and ideas to the list thread on this subject 17:18:45 <nirik> yeah, likely not. 17:18:56 <EvilBob> meeting the last thursday is pointless everyone will be on Holiday/Vacation 17:19:40 * Sonar_Gal sneaks in 17:19:55 <EvilBob> So meeting the 15th then not again until the 5th? 17:20:23 <Sonar_Gal> I won't be here the 22nd or 29th. Driving both days 22nd driving north 29th driving home 17:20:39 <EvilBob> the week following Christmas we generally need all hands on deck if possible 17:20:53 <EvilBob> Sonar_Gal: Yeah that is what I was thinking for most 17:20:58 <Sonar_Gal> I will be away for Xmas this year 17:20:59 <nirik> yeah, sounds fine to me. 17:21:07 <nirik> #topic Holiday meetings 17:21:12 <Sonar_Gal> 1st time in 5 years 17:21:27 <EvilBob> Sonar_Gal: SOrry to hear that... 17:21:28 <nirik> #info meet on 15th, then skip 22nd and 29th, and meet again on the 5th. 17:21:29 <EvilBob> ;) 17:21:46 <Sonar_Gal> EvilBob, I am excited about xmas this year 17:21:59 <Sonar_Gal> nirik, agreed there 17:22:09 <EvilBob> +1 17:22:33 <Sonar_Gal> +1 17:22:36 <EvilBob> I need to run, I'll catch the buffer 17:22:53 <EvilBob> Oh I have a little more time 17:23:07 <nirik> #topic Open Floor 17:23:12 <nirik> any open floor items? 17:23:28 <EvilBob> Quit helping people that are being helped 17:25:50 <EvilBob> two and three people helping the same person is less than constructive 17:25:50 <EvilBob> go count toothpicks or something 17:25:50 <nirik> too many cooks. 17:25:50 <Sonar_Gal> yeah always to many cooks in the kitchen 17:25:51 <EvilBob> If you need to advise, tell the helper don't muddy the water 17:25:51 <Sonar_Gal> People feel like they are being thrown against a wall when 3-4 people go at them 17:25:51 <nirik> yep. 17:25:51 <nirik> thats always been an issue. ;( 17:25:51 <EvilBob> nirik: Do you think fpaste --sysinfo will help us get some background? 17:25:51 <EvilBob> that is an example 17:25:57 <EvilBob> rather than jumping in giving the suggestion to the user 17:26:09 <nirik> sure, can help... of course in some cases the question makes the answer obvious... 17:26:40 <EvilBob> help the leper... 17:26:43 <EvilBob> helper 17:27:03 * nirik ponders. Some people do have bits of their computers falling off, so... 17:27:07 <EvilBob> we all get tired, it's a way to train new blood 17:27:44 <EvilBob> That's all I have 17:28:15 <nirik> ok. Do go and comment on the list thread everyone... 17:28:16 <EvilBob> BTW, leper was an honest typo, just found it funny 17:28:25 * nirik will call it a meeting in a minute if nothing else comes up 17:29:26 <nirik> Thanks for coming everyone! 17:29:30 <nirik> #endmeeting