17:00:01 <nirik> #startmeeting IRC Support SIG (2012-04-12)
17:00:01 <zodbot> Meeting started Thu Apr 12 17:00:01 2012 UTC.  The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:01 <nirik> #meetingname irc-support-sig
17:00:01 <zodbot> The meeting name has been set to 'irc-support-sig'
17:00:01 <nirik> #topic init process
17:00:12 <nirik> hey folks. who's around for a irc support sig meeting.
17:00:13 * Sonar_Gal passes out the bacon
17:00:42 * FranciscoD is here
17:00:47 * Sonar_Gal 
17:00:56 * EvilBob 
17:01:20 * dcr226 away for a couple of minutes, then be back
17:01:26 * dcr226 just so you know
17:01:29 * pingou 
17:01:30 <Sonar_Gal> move it
17:01:31 * dcr226 incase you were wondering
17:01:34 <dcr226> ;-)
17:01:36 <nirik> knowing is half the battle.
17:01:53 <nirik> ok, lets go ahead.
17:01:55 <nirik> #topic Week in review
17:01:55 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
17:02:04 * FranciscoD puts on some back in black for dcr226 's entry ;)
17:02:11 <nirik> anything from the last week anyone would like to note?
17:02:39 <FranciscoD> I haven't seen anything out of the ordinary
17:02:44 <FranciscoD> which is a good thing ;)
17:03:15 <nirik> there's been more f17 questions...
17:03:24 <nirik> and with beta out next tuesday we will get more. ;)
17:03:42 <nirik> #info f17 beta out next week, expect more questions
17:03:52 * FranciscoD will have beta running over the weekend to prepare for the questions ;)
17:04:34 <nirik> ok, if nothing else will move on...
17:04:41 <nirik> #topic Tickets
17:04:41 <nirik> https://fedorahosted.org/irc-support-sig/report/1
17:04:46 <nirik> we have no tickets this week
17:04:58 <nirik> #topic Request for ban removal in #fedora-social from DrManhattan
17:05:05 <nirik> this was passed to me from a 3rd party.
17:05:27 <nirik> I think we should ask them to file a ticket on this so folks not at the meeting can provide input.
17:05:55 <Sonar_Gal> +1 to the ticket
17:06:06 <EvilBob> We have the ticket system for a reason, it should be used. +1
17:06:07 <nirik> speaking for myself, also a ticket with apologies for past behavior and some promise to do better would be helpfull.
17:06:31 <nirik> if anyone has a way to contact them and tell them that it would be appreciated. I don't have an email for them...
17:06:48 <Sonar_Gal> Neither do I
17:06:49 <nirik> #info please file a ticket with info on the request.
17:07:01 <nirik> #info if anyone sees them on-line please ask them to do so.
17:07:02 <Sonar_Gal> He is banned in so many channels not easy to tell him anything
17:07:06 <nirik> right
17:07:41 <nirik> #topic Open Floor
17:07:45 <nirik> anything for open floor?
17:07:47 <EvilBob> Revisit the meeting following a ticket being failed by at least 5 days?
17:08:10 <nirik> EvilBob: not sure I follow, can you rephrase/
17:08:32 <FranciscoD> nirik: it'll be good to remind everyone of the usual: be polite, patient, help out as much as you can without getting irritated
17:08:44 <FranciscoD> we've had some really busted systems come in
17:08:53 <EvilBob> A ticket filed on Wednesday night before the meeting does not allow for enough discussion
17:09:06 <FranciscoD> i almost hit my face against a wall helping out this one person :)
17:09:19 * dcr226 hits $(user)'s face against the wall
17:09:20 <nirik> EvilBob: right. should allow for a week unless there's some urgency
17:09:22 <dcr226> FranciscoD, try that
17:09:22 <EvilBob> I would think allowing for a ticket to be open for at least 5 days would allow for enough discussion
17:09:33 <nirik> FranciscoD: yeah...
17:09:39 <FranciscoD> dcr226: that's what I'm asking you to avoid ;)
17:09:45 <nirik> I've also noticed a rise in X-Y problems...
17:09:54 * dcr226 hits FranciscoD's face against a wall, avoiding the avoidance
17:10:08 <FranciscoD> XD
17:10:22 <FranciscoD> wall cracked dcr226 :P
17:10:29 <dcr226> personally, I think we should just keep eyes open for the "feeding frenzy" effect
17:10:36 <nirik> dcr226: also agreed.
17:10:50 <dcr226> not that I can think of any specifics to hand, just generally as ops, we should keep an eye out for it developing
17:10:51 <FranciscoD> feeding frenzy = spoon feeding?
17:10:53 <nirik> if someone is being helped, try not to jump in and confuse them with multiple suggestions at the same time.
17:11:05 <dcr226> FranciscoD, no, its like what nirik describes
17:11:10 <FranciscoD> ah, I'm guilty of that one. Southern_Gentlem corrected me for it.
17:11:11 <nirik> FranciscoD: no, too many cooks... telling a user too many things and they get confused.
17:11:11 <EvilBob> FranciscoD: too many cooks
17:11:21 <FranciscoD> aye, got it
17:11:24 * dcr226 can't resist the irony
17:11:28 <dcr226> FranciscoD, too many cooks
17:11:40 <dcr226> ;-)
17:11:41 <FranciscoD> Southern_Gentlem calls it "gang banging" ...
17:11:51 <dcr226> Heh, yeah I saw thayt
17:11:55 <nirik> heh.
17:12:01 <EvilBob> ;)
17:12:14 <FranciscoD> >.<
17:12:42 * Southern_Gentlem 
17:12:53 <Southern_Gentlem> i can only call them as i see them
17:12:56 <dcr226> lol
17:13:58 <Southern_Gentlem> by calling it gang banging it got the helpers attention
17:13:58 <nirik> anyhow, will close out in a minute if nothing else.
17:14:26 <Sonar_Gal> Southern_Gentlem, true
17:14:31 <Sonar_Gal> wow Fast meeting
17:15:33 <dcr226> Sonar_Gal, this never usuallly happens to me ;-(
17:15:33 <FranciscoD> Southern_Gentlem: you'd have my attention even if you said "one person help" :P
17:15:36 <dcr226> ;-)
17:16:44 <Southern_Gentlem> FranciscoD,  i wasnt worried aobut you it was the other person as well
17:17:10 <FranciscoD> hehe, alright
17:17:17 * FranciscoD doesnt mind at all
17:17:26 <FranciscoD> as long as i dont get booted ;)
17:18:24 <nirik> anyhow, thanks for coming everyone.
17:18:30 <nirik> #endmeeting