17:02:23 <EvilBob> #startmeeting
17:02:23 <zodbot> Meeting started Thu Jun 21 17:02:23 2012 UTC.  The chair is EvilBob. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:02:23 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:02:23 <EvilBob> #meetingname irc-support-sig
17:02:23 <zodbot> The meeting name has been set to 'irc-support-sig'
17:02:23 <EvilBob> #meetingtopic IRC Support SIG Meeting
17:02:43 <EvilBob> We do have an agenda today please allow us to complete that and bring up additional topics in the "Open Floor" section of the meeting.
17:02:43 <EvilBob> Southern_Gentlem will not be able to join us today, he has training for work. The next meeting he will be fully at will be 2012-07-05.
17:02:43 <EvilBob> nirik is unable to attend as he is traveling.
17:02:43 <EvilBob> I've been without email for a week so if I've missed something I'm sorry.
17:03:08 <EvilBob> Any other announcements?
17:03:24 <EvilBob> #topic Week in review
17:03:24 <EvilBob> #link http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
17:03:43 <EvilBob> Seemed like a normal week to me, I was not real active however...
17:04:23 <Discordian> Scary when I'm #1 two weeks running
17:04:26 <EvilBob> anyone else notice anything?
17:04:45 <EvilBob> Discordian: Yeah I was number 2 and yet "not real active" LOL
17:05:13 <Sonar_Gal> lol
17:05:19 <Discordian> Been fairly quiet
17:05:32 <EvilBob> OK Moving on to tickets
17:05:43 <EvilBob> #topic Feedback Tickets
17:05:43 <EvilBob> #link https://fedorahosted.org/irc-support-sig/report/1
17:06:16 <EvilBob> we have three active tickets, 107 I think we handled in the meeting last week however. just waiting on the leg work
17:06:26 <EvilBob> #topic ticket 107 - Mass Removal Of Stagnant Voting Members
17:06:26 <EvilBob> #link https://fedorahosted.org/irc-support-sig/ticket/107
17:06:28 <Sonar_Gal> correct
17:06:39 <EvilBob> So moving on to the next.
17:06:49 <EvilBob> #topic ticket 116 - feedback
17:06:49 <EvilBob> #link https://fedorahosted.org/irc-support-sig/ticket/116
17:07:36 <EvilBob> ArdRigh and FranciscoD, Good work
17:07:56 <EvilBob> Perfect support. Thanks alot! ArdRigh gave me a solution in a very detailed way.
17:08:00 <Sonar_Gal> Great work
17:08:20 <dcr226> sadly neither are here to collect their praise
17:08:27 <EvilBob> I'll close it after the meeting and pass the ticket info on to them when I see them
17:08:36 <dcr226> could perhaps #info you guys rock! I guess
17:09:09 <EvilBob> #info ArdRigh and FranciscoD, Good work
17:09:19 <EvilBob> Not sure that does anything
17:09:21 <EvilBob> ;)
17:09:38 <Discordian> I think #info just annotates the logs
17:09:46 <EvilBob> #topic ticket 117 - Troll sending sensitive information about other user in private, and assuming that me... are the people mentioned in the log.
17:09:47 <EvilBob> #link https://fedorahosted.org/irc-support-sig/ticket/117
17:09:55 <dcr226> EvilBob, it pops it in the meeting summary
17:10:23 <Sonar_Gal> This I say drop it as there was nothing there and go on our way
17:10:29 <EvilBob> This ticket is about private messages being sent by a user that has been a problem in the past.
17:10:40 <dcr226> +1, nothing to do with us, and nothing really happened anyway
17:10:45 <Discordian> +1
17:11:29 <Discordian> The only problem with the user is that they have been banned from #fedora-social and use #fedora to witter on
17:11:34 <EvilBob> Nothing we can really do about it so I will basically "Thanks for the info but it is out of our scope, please contact a Freenode Staffer about Private Messages"
17:11:37 <Discordian> but others do that
17:11:40 <dcr226> EvilBob, yeah
17:12:12 <EvilBob> anything else about this ticket?
17:12:15 <N3LRX> +1 EvilBob
17:12:17 <dcr226> I'm actually amazed at how many times the user in question can be told to "file a ticket" about his -social ban...and still not do it...and still keep asking how to get it removed
17:12:29 <dcr226> its like groundhog day
17:12:53 <EvilBob> #topic Open Floor
17:12:53 <EvilBob> Does anyone have anything to add?
17:13:15 <EvilBob> Remember don't team up on users in an excessive way.
17:13:39 <dcr226> the only feedback I have is...
17:13:44 <EvilBob> Try not to jump in when someone else is giving good and prompt help. "Too many cooks"
17:14:15 <dcr226> lets try to keep the bad advice in check, there's a couple of "helpers" that are really eager...but will not only give marginal advice...but pump the end user full of commands to copy/paste
17:14:27 <dcr226> which could end badly
17:15:09 <EvilBob> Yes that is a perfect time to jump in, also when the user is being pulled in to a PM if the "helper" is confronted on it.
17:15:20 <dcr226> yeah
17:15:41 <EvilBob> PM help is always a bad idea as there is no chance for peer review.
17:15:50 <EvilBob> that is what I normally send about it
17:16:10 <EvilBob> Thanks for coming Khaytsus
17:16:14 <EvilBob> endmeeting
17:16:17 <EvilBob> ;)
17:16:23 <Khaytsus> figured, heh, was working
17:16:39 <EvilBob> Khaytsus: Open Floor actually
17:17:27 <dcr226> Hah ^^
17:17:41 <EvilBob> Oh, one other thing we have addressed in the past that must have been overlooked. Socializing is allowed in #fedora providing it is not distracting from users getting help.
17:18:29 <EvilBob> If it is distracting, redirect the users. There was a little issue about this and I am not sure why last night.
17:19:23 <EvilBob> Two long time users were being told to go to -social because they were chatting about some software problem.
17:20:26 <EvilBob> Anything else for our Open Floor?
17:22:07 <EvilBob> Seeing nothing that will be one good bingo paying $68.75
17:22:19 <EvilBob> Oh wait, I was thinking about work
17:22:21 <EvilBob> ;)
17:22:45 <EvilBob> densebits: thanks for coming and showing interest
17:23:01 <Khaytsus> I didn't know this was show and tell day
17:23:33 <EvilBob> Have a wonderful week everyone. Always remember to wrap your package! Remember people early detection of breast cancer is the closest thing we have to a cure. Guys, remind your Girl to check, Girls... check the girls!
17:23:37 <densebits> EvilBob: np, just trying to do my small part.
17:24:01 <EvilBob> Sonar_Gal: can you send the meeting summary for me please?
17:24:12 <dcr226> huhhuh huhuh...you said "Small Part"
17:24:37 <Sonar_Gal> sure if you tell me how
17:24:40 <Sonar_Gal> Never done it
17:24:51 <EvilBob> Sonar_Gal: Yeah will help you out
17:24:53 <EvilBob> #endmeeting