18:00:01 <nirik> #startmeeting IRC Support SIG (2013-04-04)
18:00:01 <zodbot> Meeting started Thu Apr  4 18:00:01 2013 UTC.  The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
18:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
18:00:01 <nirik> #meetingname irc-support-sig
18:00:01 <nirik> #topic init process
18:00:01 <zodbot> The meeting name has been set to 'irc-support-sig'
18:00:13 * StillBob 
18:00:19 * DiscordianUK is
18:02:14 <nirik> ok, I guess lets go ahead and dive in.
18:02:18 * maayke is here
18:02:24 * oddshocks waves
18:02:38 * nirik notes this is the irc support sig meeting, infra is in about an hour.
18:02:47 <nirik> despite the fact that I run them both. :)
18:02:57 <oddshocks> cool :)
18:03:16 <nirik> #topic Week in review
18:03:22 <StillBob> The Fedora™ Board meeting is in #fedora-meeting-1
18:03:36 <nirik> anyone have items from the past few weeks to note? any common issues or things people are hitting?
18:04:11 <jerzyr> hi
18:04:12 <DiscordianUK> Yes I see lots of folks wanting gnome 3.8
18:04:15 <nirik> I'd like to note again that for people having problems with the f18 installer, you should point them at https://fedoraproject.org/wiki/Anaconda/NewInstaller as it has a good overview of things, especially the storage area.
18:04:32 <DiscordianUK> which won't be till f19
18:04:34 <nirik> DiscordianUK: yeah, unfortunately I don't know of a side repo with it for f18.
18:04:51 <DiscordianUK> Likewise
18:05:24 <nirik> well, we can keep eyes out for it. ;)
18:05:30 <nirik> anything else to note?
18:05:33 * DiscordianUK nods
18:06:31 <nirik> ok, lets go on to tickets?
18:06:36 <nirik> #topic #140 failed to address a response to a user's question, then attacked the user
18:06:55 <nirik> https://fedorahosted.org/irc-support-sig/ticket/140
18:07:12 <nirik> I don't know what we can learn from this one. The user was answered by many people.
18:07:22 <nirik> no one really seemed to be attacked to me.
18:07:49 <nirik> I guess one thing is the comment about engrish.
18:08:01 <nirik> we should avoid that kind of thing.
18:08:04 <dan408> ssdd?
18:08:05 <dan408> ;p
18:08:06 <DiscordianUK> I don't think the OP was attacked
18:08:31 <StillBob> The user did not get the answer they wanted so the system is broken.
18:08:37 <DiscordianUK> He is very young and seeking attention in my opinion
18:09:19 <nirik> sure, so, lets close this with a thanks for the feedback and all try and avoid engrish like comments...
18:09:27 * DiscordianUK nods about the engrish thing
18:10:04 <nirik> shall we move on?
18:10:12 <DiscordianUK> Yes
18:10:18 <nirik> the next ticket was filed earlier this week, shall we look at it now, or wait for next meeting?
18:10:32 <StillBob> Lets just deal with it now...
18:10:44 <DiscordianUK> let's do that
18:11:02 <StillBob> Technically it should wait a week but I don't see a practical reason to do so.
18:11:28 <nirik> yeah.
18:11:34 <nirik> #topic #141 Ops too quick to "quiet" a user, Fedora Project should be ashamed of IRC
18:11:43 <nirik> https://fedorahosted.org/irc-support-sig/ticket/141
18:11:51 <nirik> I added my thoughts to the ticket earlier.
18:11:56 <StillBob> AS did I
18:12:21 <nirik> anyhow, I think this is an unfortunate case of a user who gets very mad very quickly...
18:12:28 <nirik> over not much
18:12:51 <StillBob> The user has a history going back several years with preconceived opinions of Fedora™ and the Fedora™ Community
18:12:54 <DiscordianUK> I agree with you on this nirik
18:13:21 <nirik> I suggested they try other support channels as well... but they say that they hate all fedora support, so not sure if they will do so.
18:13:52 <DiscordianUK> There is little we can do about other channels
18:14:00 <nirik> so, I would say close with thanks for the feedback, try other support channels, do try and relax some.
18:14:09 <kk4ewt> +!
18:14:11 <kk4ewt> !
18:14:11 <DiscordianUK> +1
18:14:13 <kk4ewt> !1
18:14:14 <nirik> right, my point is that they are tarring everything with the same brush
18:14:45 <nirik> there's not much overlap between irc and mailing list support, but yet they find them both horrible? perhaps it's something other than the support means.
18:14:47 <StillBob> Yup... thanks for shopping...
18:14:48 <nirik> ke4qqq: ?
18:15:34 <StillBob> nirik: I think kk4ewt was trying to say "+1" to close it and move on
18:15:42 <kk4ewt> yep
18:15:45 <nirik> ah, ok. ;)
18:15:50 <nirik> #topic Open Floor
18:15:59 <nirik> any items for open floor ? suggestions?
18:16:12 <StillBob> The Fedora™ Board meeting is in #fedora-meeting-1
18:16:19 <DiscordianUK> I have nothing
18:17:07 <nirik> ok, will close out in about a minute if nothing else.
18:17:56 <nirik> oh, would someone like to close tickets? if not, I can do it later.
18:18:07 <StillBob> Sure, I can do it...
18:18:18 <nirik> cool. thank you.
18:18:24 * StillBob will try to be as polite and nice as possible...
18:18:30 <StillBob> ;)
18:18:31 <jerzyr> :)
18:18:36 <nirik> StillBob: good luck. ;)
18:18:41 <nirik> thanks for coming everyone!
18:18:46 <nirik> #endmeeting